Resume
Staff Machine Learning Engineer & TLM at Coinbase
Summary
Staff Machine Learning Engineer driving AI-powered automation and security to transform customer experience. I lead innovations in LLM-driven chat, search, fraud detection, and agent assistance, building scalable systems that enhance efficiency, personalization, and trust. Passionate about leading high-impact teams and bridging the gap between research and production.
Experience
Staff Machine Learning Engineer & TLM
Nov 2021 – PresentCoinbase
- LLM-Powered Automation: Architected scalable systems transforming agent efficiency and customer self-service.
- Bad Actor Guardrails: Developed a system detecting agent solicitations with >99% precision using LLMs ($XXM impact).
- Coinbase Chatbot: Built the first in-house LLM chatbot automating ~50% of chat contacts ($XXM impact).
- Agent Assist: Designed reactive and proactive recommendations to support agents ($XM impact).
- Help Center Search: Built LLM-powered search improving relevance and precision ($XXXK impact).
Founding/Lead Machine Learning Scientist
June 2018 – Nov 2021Agara (Acquired by Coinbase)
- Pioneered AI-driven voice automation and real-time conversation intelligence.
- Voice Assist: Implemented LSTM/BERT models for real-time agent assistance.
- Voice Auto: Created state-of-the-art transformer TTS models for autonomous agents.
Computer Scientist
July 2017 – June 2018Sigtuple
- Developed Aadi, a computer vision-based analyzer for andrology using Deep Learning (UNet, ResNets).
- Solved multi-object tracking problems for medical imaging analysis.
Research Experience
Research Assistant
Feb 2017 – June 2017Carnegie Mellon University (Music Technology Group)
- Developed FLOCTRL, a platform for the Laptop Orchestra using Forward Synchronous Time-map.
- Established discovery protocols for dynamic device identity and algorithmic music composition.
Research Assistant
May 2016 – July 2016IIT Gandhinagar (Audio Forensics Lab)
- Implemented automatic cellphone detection algorithms using high-frequency audio feature analysis.
- Developed stochastic feature-based learning models for device recognition.
Patents
- Text-to-SQL Model Anchor Query GenerationPending, May 2024
- System and method for summarizing of customer interactionUS20210319481A1, Oct 2021
- A method and system for evaluating quality of semen sampleUS20200209221A1, Feb 2020
Education
Master of Computer Science
2023University of Illinois Urbana-Champaign
GPA: 3.91
B.Tech, Electrical and Electronics Engineering
2017National Institute of Technology, Karnataka
CGPA: 8.6