Projects
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Coinbase Chatbot
An in-house, LLM-powered chatbot automating ~70% of chat contacts. Enabled personalized, multi-turn interactions and autonomous knowledge retrieval.
Bad Actor Guardrails
A system to detect agent solicitations through chat and phone channels with >99% precision using LLMs, enhancing security.
Agent Assist
Reactive and proactive capabilities providing contextual recommendations to support agents and identify customer issues early.
Help Center Search
LLM-powered search system leveraging Coinbase’s help center knowledge base to deliver real-time, contextual responses.