Projects

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Coinbase Chatbot

An in-house, LLM-powered chatbot automating ~50% of chat contacts. Enabled personalized, multi-turn interactions and autonomous knowledge retrieval.

A system to detect agent solicitations through chat and phone channels with >99% precision using LLMs, enhancing security.

Reactive and proactive capabilities providing contextual recommendations to support agents and identify customer issues early.

LLM-powered search system leveraging Coinbase’s help center knowledge base to deliver real-time, contextual responses.